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                                          Communicating with Gnosall Health Centre



AIMS and OBJECTIVES of Gnosall Patients' Participation Group (Gnosall PPG)

(Previously Gnosall Patients' Forum)

To inform patients of changes and improvements at Gnosall Health Centre, and to give up-to-date information on senior staff changes, operating hours and changes.

To hear of new Health Care initiatives being undertaken by the practice.

To give the Practice feedback on any aspect of Patients Services and provide the practice with thoughts and ideas where appropriate.

A senior member of staff who will be in attendance at bi-monthly meetings usually held in the conference room at the practice on alternate Wednesday Afternoons.

NB. Complaints are dealt with directly by the practice. The ppg is not a forum for complaints.

What's New


Changed 22/05/2022

18th May 2022


logo.bmpMinutes of meeting held on Wednesday 18th May 2022

2PM Gnosall Health Centre


Alex Bradshaw (Chairman)

Josie Herring

Sue Bradshaw (Secretary)

John Herring

Peter Dawson (Minutes Secretary)

Steven Lister

Lisa Smith (Practice Manager)

Ian Macmichael

1. Apologies

Joy Tuft

Joy Macmichael

Lorna Wheeler

Pat Alker

Allan Mills

Christine Jones

Victor Scofield

2. Minutes of meeting held 16th March 2022 were agreed. The Chairman would sign as a true record.

3. Matters Arising from the meeting held on 16th March 2022

Nothing to report.

4. News from the Surgery

Lisa provided the following information. Many of the initiatives are aimed at providing additional support services to free up more appointments with the GPs.

.PPG 18/05/22 Surgery Update

It’s been a very busy time at the practice and we have had recently had a lot of sickness across the practice both clinical and administrative; this has impacted on the services we have been able to provide and a reduction of available appointments.

Staff update:

We have recently had a change- over of Medical students and recruited new administrative staff

  • Our new receptionists are: Marie, Nicky, Lucy and Tara all of whom have settled in well. T

  • Tina has been promoted to reception lead and Ashleigh has returned from Maternity leave.

  • We will soon be losing Sian Wood one of our Urgent Care Practitioners who will finish on Thursday 19th May. We have managed to recruit her replacement who will start in the coming weeks.

Appointments: We are still providing a variety of appointments which meet the needs of our population including, face to face, Telephone and video. We will soon be making more on-line bookings available and will start with some routine nurse slots. We will also be looking to increase the number of video appointments we provide as part of the GP contract.

Our Late Monday evening appointments 18:30 to 20:00 have now returned to face to face and are provided by our GP partners.

Chronic Disease Reviews: We have now started calling patients in for the annual reviews. We have changed the system slightly and are calling patients by month of birth. This could result in patients being called early but ensures a more robust call and recall system. Patients who have more than one condition will hopefully have all the reviews undertaken in one appointment.

Telephone System: We are updating our telephone system on 26th May

  • New function will enable patients who are in a long queue waiting to speak to a receptionist to press 1 and receive a call back without losing their place in the queue.

  • Receptionists will be able to add a message to the system to advise updated information, such as what appointments are still available and other information

Social Prescribing: Our Social Prescriber Preet Chandy is available to help patients with problems and direct them to support services including:

Loneliness and Isolation Training/Employment Social Activities

Financial issues/Debt management Physical Activities

Welfare Benefits & Housing Health improvement & Weight management

Confidence & Self-esteem Bereavement

The practice and Preet can also refer patients to the service described on the patient Information Leaflet shown below: One of our patients has already attended and the feedback was very positive


Queens Platinum Jubilee The surgery will close at 18:30 on Wednesday 1st June for the bank holiday period reception will re-open at 8am on Monday the 6th June and Phone lines will open at 8:30 am

Training Half day closures: The surgery will close at 1pm on the below dates for staff training

June 16th July 14th August 11th September 15th October 13th November 17th December 15th January 12th February 9th March 16th

5. Patients Participation Group and other external reports (PPG)

The final meeting under the current ccg structure is due to be held next Wednesday 15th May 2022, The new Integrated Area Board will no doubt have some replacement.

6. Parish council matters

Nothing to report

7. Treasurer's Report

Nothing to report.

8. Patients recruitment to the group

Alex is now in a position to send out copies of the new leaflet to try and encourage more members.

9 Correspondence

Nothing to report.

10. Any Other Business

Lisa was asked if video consultations can be held using a computer rather than a smartphone. This would involve using a link sent by email,

The group would like to hear from other members of the surgery team. Perhaps someone could come with Lisa to the next meeting? A chart of the surgery’s organisation would clarify how it works.

Concern was expressed about the sheer volume of administrative posts in the NHS

There is a copy of the organisation chart under group leaflets


11. Date of Next Meeting

The next meeting is on Wednesday 20th July 2022 at 2PM at the Health Centre.

Meeting closed at 3:30 PM.



Changed 30/11/2021

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