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                GNOSALL PATIENTS' FORUM

                                          Communicating with Gnosall Health Centre

 

AIMS and OBJECTIVES of Gnosall Patients' Forum

To inform patients of changes and improvements at Gnosall Health Centre, and to give up-to-date information on senior staff changes, operating hours and changes.

To hear of new Health Care initiatives being undertaken by the practice.

To give the Practice feedback on any aspect of Patients Services and provide the practice with thoughts and ideas where appropriate.

A senior member of staff who will be in attendance at bi-monthly meetings usually held in the conference room at the practice on alternate Wednesday Afternoons.

NB. Complaints are dealt with directly by the practice. The Patients Forum is not a forum for complaints.

What's New


 

TWB patient group meetings Jan 2021.Powerpoint

Read attached

14th July 2021

Minutes of briefing meeting held on Wednesday 14th July 2021

2PM Gnosall Health Centre

www.gnosallpatientsforum.org.uk

Present

Alex Bradshaw (Chairman)

Lorna Wheeler

Sue Bradshaw (Secretary)

Ian Macmichael

Peter Dawson (Minutes Secretary)

Joy Macmichael

Victor Scofield (Vice Chairman)

Joy Tuft

Lisa Smith (Practice Manager)

Pat Alker

Apologies

Meeting was by invitation only due to Covid restrictions on numbers

Alex opened this ‘briefing’ meeting and welcomed the participants and in particular thanked the practice manager Lisa Smith for re-engaging with the group after such a long break. 

News from the Surgery

The following notes were provided by Lisa Smith, the Practice Manager  

 PPG update 14th July 2021

Today is our first gathering since the beginning of the pandemic and we have agreed to have a face to face meeting at the surgery in a socially distanced setting with a minimal number of people present.

How have we managed?

At the beginning of the Pandemic as a practice we decided to split the surgery into 2 teams; this was to ensure that we could continue to provide a service to our patients whilst keeping our staff safe.

Each team worked a week on week off basis which ensured that at least half the team were shielding at home safely and available to come in and cover should any of the other team members be unable to work.

This way of working appears to have worked really well as we had no staff with positive tests during the first wave.

In total we have only had 2 staff members test positive and both self-isolated in accordance with guidelines.

Gnosall surgery have remained open throughout the pandemic and implemented

 Amber rooms and Red rooms to enable us to continue to see patients where appropriate

Amber rooms were set up for patients with no Covid symptoms.

Red Room for patients with Covid symptoms (these patients used a different entrance to the building)

Patients were offered face to face appointments following a telephone triage call with a clinician if appropriate.

We did have access to the central hot hub for patients with Covid symptoms but as a rural practice we decided to see a majority of patients on site.

As I am sure you can understand the guidelines were changing at a rapid pace across the country and we were being bombarded with information: we did encounter a problem with PPE shortages but were supported by local organisations where possible to help us out especially in regards to hand sanitiser, Scrubs and face shields which was really appreciated.

We ran a very successful Influenza campaign which incorporated 50-64 yearolds as well as the usual 65+ and under 65's at risk. We managed to vaccinate a large number of the patients in the aforementioned groups and we thank our patients for working with us to make it such a successful campaign.

We have continued to undertake home visits, Cervical Cytology testing, blood test and other nursing services throughout and made some changes to the layout of the building to allow socially distanced working for our staff and patients.

New offices were created on the upper floor for administrative staff and a new nurse consultation room was organised so that patients who needed to be seen were kept separate from the main waiting area.

We have also had some staff leaving during this time and have had to adapt and recruit to fill these gaps. We have promoted some internal staff and changed the structure of work-loads to facilitate the changes. We have had Maternity leave temporary staff covering and for a time lost our trainee GPs to secondary care, which had impacted the capacity that we had available. However, I have to say that the staff as a whole have been very dedicated to ensuring that the quality of services we provided were maintained, working extra hours and being more flexible with their work patterns.

THE NOW

Since the vaccination campaign has been very successful we have found that the demand on the practice (and all practices across Stafford) has increased significantly and at a much faster rate than we anticipated. We are finding that patients are now contacting the surgery and wanting problems and queries to be solved immediately and we envision that this will increase over the coming months with the ending of restrictions and winter months that will soon be upon us.

We are receiving many more complaints from patients regarding services, timescales and chasing referrals with secondary care etc. Patients wanting to change pre booked Covid vaccination appointments because they are going on holiday and asking if they should self- isolate, wondering why they have not been invited for a vaccination when their friend down the road has, all of which is very time consuming.

We are not out of the woods yet with the pandemic and I can only see increased positive cases and perhaps future lockdowns in the coming months once restrictions are lifted.

What we are doing:

  • Amending the telephone message to reflect the changes
  • Offer a wider variety of appointments which include Telephone, Video and face to face availability, some available to book on line.
  • Chronic disease clinics will be restarted with immediate effect this involves 50 clinical indicators with most appointment being face to face.
  • We are waiting for further guidance on the Covid booster vaccination which may or may not be given at the same time as the Flu vaccination; these clinics will start from the middle of September.
  • We are working closely with our Primary Care Network practices to provide services
  • We will be welcoming our new GP trainee Peter Thomas and two new foundation year doctors in August
  • Recruitment of more staff, Reception, clinical
  • We have new Community Psychiatric nurse starting in August employed by the Primary Care Network to work across the three practices
  • Re-starting travel advice and immunisations for some of the vaccines
  • Getting all staff back into the practice
  • Blood pressure and height and weight machine now up and running
  • Self- check in machine in reception active from 19th July
  • Front of house now open
  • Politely requesting that patients still wear a face covering for appointments; to be removed by mutual agreement with the clinician
  • Face to face appointments to be seen in clinicians’ own rooms.
  • Patients still to hand sanitise before entering the building.
  • All patient contacts will still be triaged in regards to Covid symptoms.
  • Restarting Group Consultations
  • We have now scanned all of our Lloyd George (paper records) onto every patient's computerised clinical record and no longer hold paper records in the practice.
  • Waiting for further guidance form NHS England on the data sharing program (General Practice Data for planning and research) as this has that has not been communicated to the public effectively) Patients can currently opt out if they wish either on line of by completing a form which is available in the reception.
  • Not taking any unnecessary risks for both our patients and staff in relation to Covid. We will constantly be reviewing our policies and procedures and follow government guidelines

What we are not doing:

  •  Ear syringing (patients can be referred for Micro suction at an alternative location)
  • Spirometry (will be provided by a more central location
  • Undertaking non- standard travel vaccinations such as Rabies, Japanese Encephalitis. (Patients will be asked to organise these at a specialist clinic)

Staff Changes:

  • We have a new Finance Administrator - (replacement)
  • We have developed one of our reception team to undertake Phlebotomy and is doing very well
  • We have changed our management structure to include an operations manager who deals with day to day queries and organisation for the practice
  • We will soon be losing one of our receptionists who is going to University to study healthcare and are currently advertising to replace
  • Dr Nnamdi Anagor has now finished his training and as a newly qualified GP moved on
  • Dr Philip Nnadozie will be leaving us in August as he has also now qualified as a GP and moved on

Any Questions?

Information resulting from questions / discussion following Lisa’s briefing

There have been 352 positive Covid tests among the 8100 patients.

The hot hubs have been at Cannock and Rugeley

The partner doctors have been working 3 days per week at the surgery plus one day at home to catch up with record keeping.

Dr Maccoll has been approached but is not available due to other work commitments.

There is no budget available at the moment to able to offer Dr Green a position.

There were no missed appointments during the lockdowns.

Lisa asked for suggestions for other services that we might like to available at the surgery. Examples might be Mental Health or a Scanning Service.

The micro suction service for ear wax may be provided at another surgery but is available as a private service from various pharmacies.

Alex thanked Lisa for her input and generally for the surgery’s performance during these difficult times not withstanding that some have sought to complain.

The meeting closed at 4:15

The date and conditions for the next meeting will be decided and communicated in due course.

Note from the Chairman

 

Gnosall Patients Forum has witnessed a new dawn at the Gnosall practice during the first few months of 2019.

We have a new practice manager who has brought some very exciting and welcome initiatives to the practice. All of these initiatives have been supported by the Gnosall Patients Forum following consultation with the practice.

This liaison has proved the value of the Patients Forum in the day to day running of your health service with the views of the patients being taken very much into consideration.

The forum has launched the second addition of the ‘leaflet’. This publication has been produced after much work and consideration of its content. It is very colourful and full of information based on the facilities available at Gnosall surgery including photographs of the staff and clinicians who are currently employed or are senior partners in the practice.

The Gnosall Patients Forum consists of patients from a variety of skills and backgrounds. If you have an interest in contributing toward the continued success of the Patients Forum and keen to see and hear of the fast moving developments that are taking place not only at Gnosall health centre but the wider National Health Service then you will be most welcome to join us.

Its your health service

When To Self Isolate Diagram.jpg (Image)